Deborah's Muse sat with Dunisa Joyce who is co-founder to Joyce's Online Shopping and Courier Service. She humbly explanined that Glen Joyce, her husband, is the vissionary behind their business. Read in depth, as she shared her sercrets to becoming established in the Online Market.
Deborah's Muse What type of business do you have?
Dunisa: The business that we currently have is an online shopping and courier service. Online in the sense that if you need any particular item that is not available in Guyana we can source it for you and have it available at your door front. Anything from a feather to a car. Courier service - we provide you with a mailing address snd you can ship to the mailing address, then you are informed when
Deborah's Muse: What's the name of your business?
Dunisa: The name of the business is Joyce’s Online shopping and Courier service. Our tag line or motto: making online shopping a walk in the park. Just tell us what u need and we will do the rest for you.
Deborah's Muse: Describe your early childhood and how it influenced your path in business?
Dunisa: During my childhood, I was always surrounded by women entrepreneurs. From my grandmother to my mother, these women in my life were always selling something. I grew up on a farm where my grandparents sold Poultry, fruits, and vegetables, and I was a part of it all. After primary school, I sold vegetables in the neighborhood. I was shy and embarrassed at first and eventually, I began to love it. I realized that the business arena held my passions. My mom opened a small grocery shop, a stall in the Georgetown arcade. After school, weekends and holidays, I was tasked to assist with either the arcade or the shop. I was in charge, and I loved satisfying customers, making them happy, and encouraging them to come again. I followed the example of two generational influences before me, my mother and my grandmother to become a "Woman in Business.' My mother is still into business even though she is retired. It’s in my blood and in my DNA. My diploma is in marketing gives me great insight on how to marketing my business to make forthwith (your first thought) in minds of the clientele. I also hold a degree in Business Management, this knowledge is used to manage and move the business to a different level.
Deborah's Muse: How did you get started in the online industry?
Dunisa:
My husband actually realized that persons needed items that are not easily available in Guyana or are very costly. The online businesses in Guyana are very expensive so he decided to penetrate the market and offer the same online experience but with excellent customer service and of course better service rate.
Deborah's Muse: What prompted you to venture into the online arena?
Dunisa: The Online industry was actually started by my husband as he is the founder. And together we built our brand to where it is today.
Deborah's Muse: At what point in your process did you discover that you wanted to be an entrepreneur?
Dunisa: Wanting to be an entrepreneur has always been in my dreams since I was selling pointer brooms and ground provision as a little primary school girl.
Deborah's Muse: Did you have the resources to get started?
Dunisa: Yes and no, but with help of persons we were able to venture into the business.
Deborah's Muse: Was there ever a moment where you did not feel supported?
Dunisa: No; Never. We received the support of families, friends, church members, and even strangers.
Deborah's Muse: Have you experienced any failures in business?
Dunisa: I wouldn’t term it a failure, but it’s a setback because presently we do not have an office space to offer the full experience to customers.
Deborah's Muse: Do you still hold a corporate profession.
Dunisa: Yes, I still hold a corporate profession. I am currently a coordinate at Massy Services Guyana limited (She has held this position for 10 years while building her brand).
Deborah's Muse: Some women's sole income is from the business they have started while you on-the-other-hand work a full-time job. Explain if corporate is where you seek to stay or will eventually break out to become solely devoted to your business?
Dunisa: It is my heart’s desire to venture into the business and be solely devoted to it. In that regard, I can fully put more effort and time into it and develop more branches across Guyana and offer job opportunities to my fellow Guyanese.
Deborah's Muse: How do you create balance amidst the various shoes you have to fill?
Dunisa: Very good question! One of my favorite verses is Phillippians 4:13 I can do all things through Christ that strengthens me. I balance business mostly on my lunch breaks, nights after work, and weekends.
Deborah's Muse: Do you think ambition is an attitude or a mindset?
Dunisa: In my humble and professional opinion, I strongly believe that ambition is a mindset. It’s a desire or determination to achieve the success of any kind.
Deborah's Muse: Would you say you procrastinate when it comes to your business?
Dunisa: Yes, something I do procrastinate, but we know what it says that procrastination is a killer of time. So once time permits me I do what needs to be done. Because time and opportunity lost can never be regained.
Deborah's Muse: Looking at yourself introspectively, how would you describe the woman in business who is prone to be successful?
Dunisa: Firstly, you need to set a goal that you want to achieve. Mentally it can be strenuous due to other obligations. Regardless of our mental and emotional situations, determination is a recipe for success. Moreover, letting God take charge will definitely cause us to become successful. When you stay God-focused and Goal-focused you will enjoy success.
Deborah's Muse: How different is owning an online business versus a physical storefront?
Dunisa: A storefront offers a personalized experience with readily available assistance, but the same can be offered over the phone.
We don’t have a physical store at the moment. We are working feverishly to acquire a store where we can continue to build a repertoire with our customers. Hence customers will have the experience of sitting and browsing from the comfort of our store and shop items that are readily available.
Deborah's Muse: How can customers contact you?
Dunisa: Customers can contact us via our WhatsApp numbers 6010228 and 6803972 or our Facebook and Instagram page at Joyce’s Online Shopping.
Deborah' Muse: Work at building your dream. The ways in which we do so is through focus, diligence and discipline. Remember, Ecclessiates11:6 states, "Sow your seed in the morning, and at evening let your hands not be idle, for you do not know which will succeed, whether this or that, or whether both will do equally well."
Thank you to the Management and Staff of Joyce's Online Shopping and Courier Services
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